At Novahive Innovations Private Limited ("we," "our," or "us"), the team behind Draped up, each apparel ordered by the user ("you," "your") is treated with utmost care. Every piece is thoughtfully packaged with intention, echoing the elegance of our collection. We don’t just ship - we deliver with polish and poise.  

Our shipping protocol is crafted with precision to match the quality of our garments. With every dispatch, we aim to reflect the same sophistication our brand is known for. Each box carries more than fabric - it carries thoughtfulness, presentation, and style. Your order is our responsibility until it reaches you - refined and ready.  

Nationwide Delivery, Boutique Feel  

• We serve customers across cities, towns, and interiors throughout India.    
   
• Whether you reside in a bustling city or a quieter corner, we deliver with care.    
   
• Our reach extends to Tier 2 and Tier 3 locations - no address is too small.    
   
• International shipping is currently not a part of our offerings.    
   
• Equal importance is given to rural and urban pin codes alike.    
   
• Our delivery map is inclusive, never exclusive.    
   
• Your location doesn’t limit your access to timeless apparel pieces.  

From Order to Outbound  

Once your order is confirmed, our operations team sets the wheels in motion.    
Processing typically takes one to two working days, excluding weekends and public holidays.    
Each product is reviewed for quality before being gently cushioned and boxed.    
After dispatch, we send an update to your registered email for complete transparency.  

• What you see online is what you'll receive - we’re careful about consistency.    
   
• Speed doesn’t compromise our attention to detail.    
   
• Your apparel leaves our hands in pristine, ready-to-wear condition.  

The Journey with Our Couriers  

We work with trusted courier partners who value punctuality and precision as much as we do. Orders typically arrive within three to eight business days, depending on where you're located. While delays are rare, they may occasionally occur due to unforeseen circumstances. We promise to keep you informed in the event of any such hiccups.  

• Updates are shared promptly to maintain transparency.    
   
• Our delivery partners are handpicked for reliability.    
   
• We communicate clearly, keeping you out of the dark.    
   
• Each shipment is supervised until it reaches your hands.  

When Delivery Doesn’t Go As Planned  

Occasionally, a delivery may not be completed on the first try. But don’t worry - it’s not the end of the road. Our courier partners attempt to deliver your parcel up to three times. For the smoothest experience, please ensure your address and contact details are correct at checkout.  

• Try to have someone available at your address to receive the package.    
   
• If a delivery fails and the parcel returns to us, we can reship it upon request.    
   
• In such cases, a small re-shipping fee may apply.    
   
• Timely communication on your part ensures quicker resolution.    
   
• The smoother the info, the better the outcome.  

In Case of Damage or Disappearance  

Despite our best packaging practices, occasional issues like damage or loss may occur. If your parcel arrives damaged, kindly notify us within forty-eight hours of receiving it. Please include clear photographs so our team can quickly assess and address the situation. Based on our findings, we’ll either issue a replacement or process a refund.  

We treat missing shipments seriously and work closely with the courier to investigate.    
Each concern is reviewed with urgency and care.    
Your peace of mind is important to us - we respond with responsibility and resolution.    
We ensure each issue is handled with fairness and attention, from start to finish.  

Premium Pieces, Premium Packaging  

• Not all garments are made equal - some demand enhanced care in packaging.    
   
• Delicate, luxurious, or statement items are shipped using upgraded packaging options.    
   
• From structured boxes to plush-lined interiors, your product is always well protected.    
   
• If any special packaging applies, it’s clearly noted on the product page.    
   
• Fragile materials are handled with respect - presentation meets protection.    
   
• We go further when the piece requires extra attention.    
   
• Your unboxing moment deserves to be as luxurious as the garment inside.  

Reach Out for Delivery Support  

If you have any questions or need support with your delivery, we're here for you. Our team is quick to respond, whether it’s about delays or general updates. Simply email us at Novahiveinnovationspvtltd@gmail.com , and we’ll do our best to resolve your concerns swiftly and professionally. Our support doesn’t end at checkout - we stay with you through to delivery.  

• Every query is treated with care and urgency.    
   
• We pride ourselves on honesty and support.    
   
• You deserve clarity, not confusion.    
   
• Let us assist - your experience matters deeply to us.